Blue Screen With Green WiFi Status Indicator

Created by Customer Support #1, Modified on Tue, 09 Apr 2024 at 04:07 AM by Customer Support #1

In the event you have a Green WiFi status indicator but a blue screen on a student's class tile, then you have an incorrect setting for the OU that is used to monitor students on the Teacher Dashboard.

To correct the setting

  1. Sign in to the Google Admin console using your Google Admin or Microsoft credentials.

    Google Admin Console Main Screen

  2. Click Devices.

    Google Admin Console Chrome Devices Screen

  3. Click Chrome devices.

    Google Admin Console Select Settings

  4. Click Settings.

    Google Admin Console Select Users & Browsers

  5. Click Users & browsers from the Main Menu to the left. The User & browser settings tab opens.

    Google Admin Console Users & Browsers Settings Tab

  6. Click the OU with which you plan to monitor students with the Teacher Dashboard. The selection shown here is for example only; yours may be different.

  7. Type screenshot in the + Search or add a filter field and press Enter.

    Google Admin Console Allow Screenshots

  8. Click the down arrow to the right of the Screenshots option and change it to Allows users to take screenshots and video recordings.

  9. Click SAVE in the upper right corner of the console to save the setting.

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